Welcome to Capital Casino,
Where Fortunes are Made!
The Casino's Frequently Asked
Questions
Thank you for visiting Capital
Casino. Below are the most frequent questions we receive. The answers
are designed to help make your play at Capital Casino as easy and
enjoyable as possible. If you require any additional information,
please contact our support
team
Questions
 How
safe and secure is my information with
the casino?
How
do I get started?
How
do I get my log in and password?
Can I open a real money account
or play for free as a guest?
How
many accounts may I have?
Which
credit cards may I use?
Is
it legal for me to gamble online?
What
age do I need to be to play at the casino?
Do
you have an Affiliate Program?
How
do I contact the casino?
Answers
How
safe and secure is my information with the casino?
Our casino software uses 128-bit
Secure Socket Layer (SSL) Digital Encryption to protect the details
of your credit card transactions on the Internet. This is the Internet
security standard for online transactions as demanded by major financial
institutions. If you are uncomfortable including your credit card
numbers in any e-mail correspondence you always have the option
to telephone your details through to our support desk. Capital Casino
is firmly committed to keeping your information private. Please
read our Privacy Policy for details about our security measures.
How
do I get started?
In order to start playing at the casino you
will need to have a copy of our FREE casino software installed on
your computer. If you do not yet have a copy of our casino software,
please download it by clicking on the download button at the top
of the page. To start playing, click on the Capital Casino icon,
which is normally saved to your desktop. The download is a basic
pack of games, which allows you to start playing online immediately
with the option to add on further games you may want to try. When
you want to play, connect to the Internet, run the casino software
from your computer and log in to our casino server with your unique
Account Number, which will be given to you, and Password. Once online
you will need to deposit more free credits on your Guest Account
or purchase Real credits with a valid MASTERCARD or VISA card or
via any one of the other available purchase mechanisms. Click on
the casino game of your choice and use your available credits to
place your bets and add to your winnings.
How do I get
my Login and password?
Whether you play at Capital Casino for free
with a Guest Account or for cash with a Real Account, you will always
need to connect to our casino server through the Internet. When
you have successfully downloaded the software and saved it on your
PC, you must click on the Capital Casino icon, which is normally
saved to your desktop. You will be prompted to complete a registration
form and choose your own password. You will subsequently be provided
with your account number. Keep this in a safe place, as you will
need it every time you wish to play at the casino. If you forget
your Account Number or Password, please contact our Support Desk
who can call up your details from our database, and issue you with
a new password to gain access to your personal account. You can
change your password at any stage through the Options section on
the start-up screen of the Casino software.
Can I open a real money account or play for free
as a guest?
You can open either a Real Account, where
you play with real money, or a Guest Account, where you play with
free money, or both. During the installation process you will receive
a prompt asking you what type of account you wish to open. Click
on the applicable choice and follow the simple instructions. Please
remember to keep your password and account number in a safe place.
If you want to purchase credits, you will be required to supply
a credit card number (only VISA and MASTER cards accepted). Our
casino software uses 128-bit Secure Socket Layer (SSL) Digital Encryption
to protect the details of your credit card transactions on the Internet.
This is the Internet security standard for online transactions as
demanded by major financial institutions. If you are uncomfortable
including your credit card numbers in any e-mail correspondence
you always have the option to telephone your details through to
our Support Desk
How many accounts may I have?
You may only have one Real Account per household.
Please note that all promotions are available only once per person,
family, household address, e-mail address, credit card number, and
environments where computers are shared (university, fraternity,
school, public library, workplace, etc). You may only have one Guest
Account per person. You may have both a Real Account and a Guest
Account.
Which credit cards may I use?
Capital Casino accepts all valid VISA
and MASTER cards. Our casino software uses 128-bit Secure Socket
Layer (SSL) Digital Encryption to protect the details of your credit
card transactions over the Internet. This is the Internet security
standard for online transactions as demanded by major financial
institutions. If you are uncomfortable including your credit card
numbers in any e-mail correspondence you always have the option
to telephone your details through to our Support Desk
Is it legal for me to gamble online?
Play at Capital Casino is available only to
persons older than 21 years of age, or the legal age of majority
in their jurisdiction, whichever is greater. Minors may not under
any circumstances play at this online casino. All play by any ineligible
person will be voided, including any winnings accruing to that person.
We reserve the right to request proof of age at any stage in order
to enforce the prohibition of casino play by minors. Casino play
at this online casino is available only to persons resident in jurisdictions
where such participation is legal and not prohibited.
What age do I need to be to play at the casino?
Play at Capital Casino is available only to persons
older than 21 years of age, or the legal age of majority in their
jurisdiction, whichever is greater.
Do you have an Affiliate Program?
Yes, Capital Online Casino does have an
Affiliate program. It is hosted by ReferBack, the Affiliate solution
that enables you to generate additional income off your website.
If you would like to optimize your earnings with minimum effort
visit our Affiliates program here
How do I contact the Casino?
Capital Casino has a 24/7-support desk. Calls
from the United States, Canada and United Kingdom are toll-free.
The local time at our Support Desk is GMT + 2 hours. Please include
your own time zone so we can return your call at a convenient time
for you. To contact our support desk:
E-mail:
Toll-free 24-hour telephone
support:
- USA: 1-888-894-0936
- Canada: 1-877-725-6707
- UK: 0-800-917-8846
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